Problems when setting up email account on Macmail

If you have problems with a new email account on Macmail, more often than not the issue will lie with the Outgoing Server (SMTP) settings. The following steps show how to access the Outgoing Server settings and make any amendments:

1. Choose Mail > Preferences, and then click Accounts.

2. Select an account and click on the Account Information panel to view the Ougoing Mailserver settings.

3. Confirm that all settings are correct as per the instructions in your confirmation email.

4. Then go to the ‘Advanced’ tab as shown below:









In this section you need to check the following:

1. Confirm that SSL is switched OFF.

2. Make sure you have authentication set to ‘Authenticated POP’ or ‘Password Authentication’

3. Have the Server Port set to 995. You should also be able to use 587 or 25.

4. Then go back to your account and save.

Problems when setting up email account on iphone

If you have problems with a new email account on an iphone, more often than not the issue will lie with the Outgoing Server (SMTP) settings. The following steps show how to access the Outgoing Server settings and make any amendments:

iphone 1

Firstly go to the Settings App, then click on ‘Mail, Contacts, Calendars’



iphone 2

iphone 3

On the accounts page, click on the account you are having problems with.



iphone 4

This will show you all the settings for that email account. Scroll down then click on the ‘Outgoing Mailserver’


iphone 5

You will see a list of all SMTP servers you have stored in your phone. The Primary Server is the one you will be using so click on that one.



For the settings of the outgoing mailserver you need to check the following:

1. Confirm that SSL is switched OFF.

2. Make sure authentication is set to ‘Password’

3. Have the Server Port set to 587 or 25.

4. Then click on ‘Done’


The settings should be verified. If this doesn’t work, double check all the spellings and make sure you have the dots in the right place etc. You can also try re-entering the password if you continue to get an error.







Can receive mail but unable to send?

Occasionally when you set up an email account on your email client or phone, everything looks fine and you are able to receive emails but there is something stopping you from sending emails. This seems to be quite common on the iphone and on Macmail. Below is a step by step guide for the correct settings on each device:

1. Iphone – When setting up a new account in an iphone you are asked for the details of the incoming mailserver first:


The Name will be whatever name you want to appear in emails you send, email is obviously the full email address you are setting up and the description can be anything you want to use to refer to this account. Then for the incoming mailserver you enter the details of the account. The hostname will be (replace with your own domain name), the username is your full email address and the password must correspond to the address you gave the mailbox in your control panel.

When you scroll down you are then asked for the user details of the Outgoing Mailserver:


All the details for the outgoing mailserver should be exactly the same as the incoming server. Once you have entered these details again click on next and you should then be ready to go.

If the account is still not working at this stage you can double check the SSL and the Port Numbers. You may receive an error prompting you to do this, or it may be that you just cannot send an email. In this case you can go back into the account settings from your home screen:

1. From the home screen, Tap Settings.

2. Tap Mail, Contacts, and Calendars

3. Tap the Email Account you wish to edit.

4. Tap SMTP under Outgoing Server

You then have the option to change the port numbers and switch on/off the SSL.

For email accounts hosted with Your Name Here you need to ensure that SSL is switched OFF, and you need to have the Outgoing Port number as 25. If this does not work try changing the Port number to 587.

2. Macmail –  Similarly with Macmail you are asked for the details of the incoming mailserver first:


Again The mailserver will be (replace with your own domain name), the username is your full email address and the password must correspond to the address you gave the mailbox in your control panel.

When you press continue Macmail then takes you to the security page:


This is where you confirm that SSL is NOT enabled and for Authentication you can leave it on Password.

Clicking continue will then take you to the settings of the Outgoing mailserver:


The outgoing server address is the same as the incoming. Then ensure you have ‘Use this server only’ and ‘Use Authentication’ ticked. Then enter the same username and password as the incoming mailserver. You will then be taken to the security page for the outgoing server:


Again make sure SSL is NOT ticked and keep authentication to ‘Password’

Click continue and you are then given an account summary/confirmation page:


The account should be working now but if it is not you can then double check the port numbers. To do this on Macmail:

1. Select Mail / Preferences

2. Click the Accounts button, located at the top of the window.

3. Click once on your account, as it appears in the Accounts list.

4. Click the Advanced tab.

5. Have the Outgoing Port number as 25. If this does not work try changing the Port number to 587.

Always keep your Web Applications updated!

It is vitally important to keep your web applications updated to the latest version. Any old versions of software may have security flaws which allow hackers to get in!

A web application is a type of program you install onto your web space, designed to help you perform specific tasks within your website. There are hundreds of web apps which can do all sorts of useful things for your website, and many that can even design your site for you. If you own a smart phone chances are you have installed lots of apps and chances are there is a seemingly constant flow of updates for them. Similarly on your PC, you will be prompted to update your programs whenever there is one available. Below is a couple of update pop ups you may have seen on your computer.


There are several possible reasons why an application is updated. More often than not it is because the designers have added new features to it. Probably the most important reason is for security. New versions often fix security vulnerabilities in older versions of software. If you stick to an old version of software it may be vulnerable to attacks by hackers.

There are many ways a hacker can get into your site, or the server your site is hosted on. To combat this is the many updates and security patches that are made available. So however inconvenient it is, you should ALWAYS update your web apps and programs.

Upgrading PHP to version 5.3.3

We will be upgrading PHP on all Plesk servers to version 5.3.3

The servers will be upgraded on Tuesday 25th March 2014.

Below is a migration guide and list of deprecated features :

You might also find this useful:

Many Thanks

Email Passwords & Spam


Due to spammers increasingly targetting email addresses with weak passwords, we would ask you to reset ‘easy’ passwords to something more complex.

This could be a password with a dictionary word or a persons name, etc. spammers are able to crack these very easily and then use your email address to send spam, this also causes problems with the servers becoming blacklisted.

We recommend a mixture of upper and lower case letters and numbers with a special character, eg. # , / <

An example of a strong password would be:


You can reset your email passwords via your control panel, or if you prefer we can do this for you.

Many thanks for your time and help with the continuing battle against spammers.

Port Numbers for your Email Account

When you are setting up your account in your email client, you will be asked to enter the Port numbers for the server.

The image below shows this section for Windows Mail, but it will be similar for any other email client:


You will need to enter different port numbers depending on whether you are setting up a POP account or an IMAP account.

For a POP account the port numbers are 110 for the Incoming Mailserver and 25 for the Outgoing Mailserver.

As above, the port number for an IMAP account is 143. Some email clients will change to this by default when you change the account type to IMAP, but you will need to double check this.

How to use your computers ‘hosts file’

Each computer has a host file, which is used to map hostnames to IP addresses. This can show you what your website will look like on another server before it goes live, which is handy for previewing or testing your website before you change the server.

The following instructions explain how to use it.


On a Windows pc firstly you need to open the Notepad application, but you need to open it with Administrator priveleges. To do this go to ‘All Programs’ then ‘Accessories’ and then right click on the Notepad icon and click on ‘Run as Administrator’

You then need to open the Hosts file by clicking ‘File’ then ‘Open’ and navigate to the hosts file which is in the following location:


Your hosts file will look like this:


You can then enter the new server IP address along with your domain name to make your computer show your website from that server.

For example if we are switching your website onto a server with ip address you enter the following line underneath localhost:

Once this is entered you save the changes to the file and then close Notepad.

You then need to ‘Flush the DNS’ on your system to make sure the changes are saved correctly. To do this open the Command Prompt screen by typing cmd in the Windows search. Once the screen is open type the following:

ipconfig /flushdns

Then press enter.

You will receive a message to say that the DNS cache is successfully resolved.

This will then make your browser see the website on the new server, even though it is not live yet.


On a Mac the hosts file is located at:


To edit the hosts files, open the terminal which is located at /Applications/Utilities/, then enter the following:

sudo nano /private/etc/hosts

The screen will look like this:


You then use the arrow keys to move the cursor to the end of the last line and then enter your new line. When you have entered the line save the file by pressing Control + O keys. It will ask where to write, with the Hosts file already typed, press Enter to overwrite.

To then flush the DNS cache type the following command:

dscacheutil -flushcache

Then press Control + X to close the terminal.

How to set up your email account on a Galaxy S3

The following instructions are for setting up your domain’s email address on a Samsung Galaxy S3:


Firstly go to the Settings section of your Phone and scroll down to Add Account


Then choose Email to enter your account settings.


Enter you email address and password, then click on Manual Setup


You will then be asked which type of account you would like to set up, in most cases this will be POP3


You will then be asked for the address of your POP server which is (just replace with your actual domain name)

You don’t need to enter a security type and the port number should be 110 (which it will be by default)

Then go to Next


You then need to enter the settings for the Outgoing Mailserver. Tick the ‘Require Sign In’ box and then enter your email address and password again.

Then click on Next.


You will then be shown additional account options such as receiving a notification when an email arrives.

If this is the main email account on your phone you can tick the box which says Send email from this account by default.

Then click on Next.


The account is then set up. You can give the account a name if you wish and then enter your name, as you want it to appear in a recipient’s mailbox.

Then click on Next and you’re done.

DNS Records Explained

Most website owners would not know about, or would ever have heard of DNS.

But without it they would not have a website, nor would they be able to send and receive emails.

DNS or (Domain Name System) is a database system that contains mapping of domain names to their IP addresses. The DNS records are added to the web server and this is what makes your website and emails resolve across the Internet.

dnsThere are several different types of DNS records. Most websites will have the following types of DNS:

  • A RECORD – An A record assigns an IP address to a domain or sub-domain. (e.g – points to
  • CNAME – A CNAME record or canonical name record makes one domain name an alias of another. The alias acquires all the records of the original domain. (e.g. – is a CNAME of
  • MX RECORD – An MX record or mail exchange record specifies which mail server is responsible for accepting email for a domain name (e.g. – mail for is handled by ALT1.ASPMX.L.GOOGLE.COM)
  • NS RECORD – An NS or Nameserver record specifies which servers will implement the DNS service for a particular domain name (e.g. – points to and nameservers)
  • PTR RECORD – a PTR record resolves an IP addresses into a hostname, this is sometimes referred to as ‘Reverse DNS’ (e.g. – The PTR record for is ‘’

With Your Name Here we assign a control panel with each domain registration, which allows you to modify your DNS records yourself. However DNS records can be quite complicated and you should only modify the DNS if you know exactly what you are doing.

You can request DNS changes via our support section, or by emailing us directly.