1.1 This is the privacy policy of YNH Ltd. The controller will be the relevant company responsible for the website this privacy policy is located on. Our main registered address Unit 2, Sycamore Trading Estate, Squires Gate Lane, Blackpool, FY4 3RL. We provide web hosting and domain name registration. We are responsible for your personal data as data controller.

1.2 If you have any queries about the content of this Policy please contact

1.3 This privacy policy replaces all previous versions and was updated on 25th May 2018.


2.1 This privacy policy applies to:

(a) Customers;
(b) Prospective Customers;
(c) Individuals that use our website;
(d) Former Customers;
(e) Nominated users or individuals acting under a power of attorney

2.2 Our services are not intended for children unless we expressly state otherwise, and we do not knowingly collect or process personal data relating to children or anyone under aged 18 years.

2.3 It is important that the personal data we hold about you is accurate and current. It's your responsibility to keep us up to date if you make any changes to your personal data. To update your data please contact


3.1 Personal data is any information that can identify a natural person. We collect, use, store and transfer different categories of personal data to enable us to deliver our services as follows:

(a) Data about your Identity including first name, last name and title.
(b) Data about your contact details including service address, correspondence/billing address, email address, landline telephone number and mobile phone number.
(c) Financial data which could include your bank account details for a standing order or direct debit and billing related information.
(d) Data relating to a transaction including details about payments to and from you and about the products and services you have purchased from us.
(e) Technical Data including IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, webmail emails
(f) Data about your profile including username and password.
(g) Data about your usage of our products and services including, traffic usage, access and error logs.

3.2 We may also collect and use non-personal data such as statistical or demographic data. This data may be derived from your personal data but is not considered personal data as this data cannot identify you.


4.1 Information you give us

(a) When you place an order with us for any of our services (for example over the phone, online via our website or through a third party affiliate) we will need certain information to process your order.
(b) When you contact us to discuss your services, we may ask for certain information to be able to confirm your identity, check our records and answer your questions quickly and accurately.

4.2 Information we automatically collect

(a) We will automatically collect information:

(i) when you use our services; and
(ii) when you visit our websites, we may collect and process information about your usage by using ‘cookies’ and other similar technologies to help us improvements to the services, we may receive information about your location and your mobile device, including a unique identifier for the device.

4.3 Information we receive from other sources

(a) We may receive personal data from you from third parties or publicly available sources in the following categories:

(i) Paypal Payment Processing
(ii) Domain transfers


5.1 The information we collect helps us to better understand what you need from us and to improve the provision of our services to you.

5.2 We use the information collected for example to:

(a) verify your identity when you use our services or contact us.
(b) process your enquiries, orders, renewals and payments.
(c) monitor, record, store and use any telephone, email or other electronic communications with your for training purposes, so that we can check any instructions given to us to improve the quality of our customer service, and in order to meet our legal and regulatory obligations;
(d) where you have agreed, provide you with information about other services, offers or products which you may be interested in.
(e) to tell you about changes to our services or terms and conditions, and to send you invoices and payment reminders;
(f) recover any monies you may owe to us for using our services;
(g) analyse our services with the aim of improving them
(h) prevent or detect a crime, fraud of misuse of, or damage to our network, and to investigate where we believe any of these have occurred and;
(i) monitor network traffic from time to time for the purposes of backup and problem solving.

5.3 Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law.


6.1 We may need to share your information with organisations outside of YNH Ltd, eg. To help us provide our services to you.

6.2 The categories of non YNH Ltd parties that we would share your details with are:

(a) Third party suppliers who help us to perform our services;
(b) Professional advisors;
(c) Law enforcement agencies
(d) Other companies as part of the process of selling our business; and
(e) Regulators

6.3 Where we share your information with third parties they are required to follow our express instructions in respect of the use of your personal information and they must comply with all applicable UK data protection laws to protect your information and keep it secure.


7.1 We take protecting your data seriously, and will do our utmost to employ appropriate organisatonal and technical security measures to protect you against unauthorised disclosure or processing.

7.2 Unfortunately we cannot guarantee the security of transmitting information via the internet. We have tried to create a secure and reliable service for our users in line with industry standards. However, we have no responsibility or liability for the security of personal information transmitted via the internet.


8.1 We process each type of personal data for one of the following reasons:

(a) We need to process the data under our contract with you for our services;
(b) We have a legitimate interest as a business in processing your data;
(c) We have a legal obligation to process the data; or
(d) We have your consent (which if we request your consent to process personal data you can provide and withdraw at any time by contacting

8.2 If you don’t provide us with the data we need then we may not be able to perform services with you and may need to terminate our agreement. If this happens we will notify you as set out in our terms and conditions.


9.1 From time to time the third parties we share our data with may be outside the European Economic Area (EAA) in countries that do no always have the same standard of data protection laws as the UK. However, we will have a contract in place to ensure that your information is adequately protected and we will remain bound by our obligations under applicable UK data protection laws even when your personal information is processed outside the EAA. The sort of measures we use to protect your data in this instance are security reviews of the organisations, contractual model clauses approved for use by the European Commission or other approved transfer mechanisms, such as the Privacy Shield for transfers to the USA.


10.1 Unless there is a specific regulatory or legal requiremnt for us to keep your information longer, we will keep your information for as long as it is necessary for the purpose for which it was collected.

10.2 To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.


11.1 Where you are a data subject you have a number of personal rights under data protection laws in relation to your personal data. These are:

(a) Subject access requests – You have a right to access personal data that we hold as a data controller.
(b) Right to be forgotten – In certain circumstances you have a right to request that your personal data be erased from the systems within our control.
(c) Rectification – You have a right to correct your personal data that we hold as a data controller.
(d) Withdraw Consent – Where we have offered you the right to consent to giving your data, for instance with your marketing preferences, you have the right to withdraw your consent at any time.
(e) Objection and restriction of processing – In certain circumstances, you have a right to object to or request we restrict our processing of your personal data. (f) Right to Port – You have a right to receive certain information about you in a machine readable format.

11.2 If you would like more information about these rights or how to apply them, please email


12.1 If you would like to make a complaint about our use of the personal data you should contact If we have not resolved your complaint, you can contact the UK data protection regulator, the Information Commissioners Office (ICO), We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.


13.1 We may update this privacy policy from time to time. The revised policy will be posted to this page.

Terms & Conditions

We do not store credit card details nor do we share customer details.

Any contract made with us does not affect the consumers' statutory rights.

You should be aware that when you place an order for a domain name that it cannot be cancelled. We are billed immediately with each registration and as such cannot offer you a cancellation period.

You should, therefore, take care in not making any typographical errors in your order. It is for this reason our preferred method of ordering is through our secure server (we simply copy & paste your order).

We do offer a 30 day money back guarantee on all hosting packages. This does not apply to the setup fee (if applicable).

Domain Registration

We use various registrars at our discretion and require that you understand the terms and conditions of each before proceeding with an order with us.


Domain name renewal fees must be received 15 days before the expiry date of your domain, if payment is received after this deadline, we will not be held responsible for the loss of your time to time there are anomalies in any system which will result in you NOT being billed for a name. if you are not billed - we don't get paid - we thus will NOT renew a domain name - it should ALWAYS be considered to be the clients responsibility to contact us and ask us to renew a domain name. If any name is not renewed YNH Ltd, its employees and ANY associated members will NOT be held responsible. By using our services you agree to our terms for renewal of domain names. In a nutshell - it's YOUR NAME - you need to ask us to renew it.

We reserve the right to disable your domain name / web hosting in the event of non-payment of your account.


You agree to defend, indemnify and hold harmless YNH Ltd,, any of our affiliated sister websites, CORE, ICANN, NOMINET and any applicable domain name registry and the partners, directors, officers, employees and agents of each of them, for any loss, damages or costs, including reasonable solicitors/attorneys fees, resulting from any third party claim, action, or demand related to your domain name or the use thereof.

We will delete, without notice, any sites that feature:

  • any nudity
  • erotic images
  • sexually oriented material
  • sexual themes (insofar as adult material is concerned)
  • any spam whatsoever
  • any (apparently) illegal or morally questionable activity
  • any domain which is brought to our attention that could breach ANY trademark regulation worldwide

These simple guidelines cover a lot of material that unfortunately, some people think is ok to put up on websites on our servers. If in doubt - it's probably not what we want on our servers and you would face deletion without refund. The decision as to what is decent, legal, honest is ours. There is no appeal process. We will monitor your content - if in doubt, ask us.


YNH Ltd will not be responsible for any damages your business may suffer. YNH Ltd makes no warranties of any kind, expressed or implied, for services we provide. YNH Ltd disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by YNH Ltd and its employees. YNH Ltd reserves the right to amend or update these policies without notice. Failure to follow any terms and conditions may result in account deactivation.

Customers are strongly advised to keep their own backup of website files in the event of any unforeseen circumstances. Pornography and sex-related merchandising are prohibited on all YNH Ltd servers. This includes sites that may infer sexual content, display nudity, or link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to YNH Ltd servers or any other server on the Internet. Links to such materials are also prohibited. In addition, any site selling or promoting bulk email service is not allowed. Below are some examples of non-acceptable content or links: Adult Sites - Any erotic or pornographic material, links to adult sites, or advertisements for adult sites. Pirated Software (Warez) - Any software that is copyrighted and not freely available for distribution without cost: i.e. ROMs, ROM Emulators, and MPEG Layer 3 files (MP3s). Copyright Violations - Violation of copyrights held by individuals and corporations or other entities can result in civil and criminal liability for the infringer. Hacking/Phreaking - Includes sites with material, links, or resources for hacking, phreaking, viruses, anarchy, or any type of site that promotes or participates in willful harm to internet sites or providers.


We have a strict anti-spam policy.

We reserve the right to withdraw service in the event of complaint.

We reserve the right to refuse service.


Your order with us constitutes your acceptance of our terms and conditions. We want to know immediately if you are not happy with any of our services. We will respond by return (within 12 hours) notifying you that we are dealing with your complaint and give you an estimated time by which we will have a fuller answer for you which, we would hope, will be later that day. More complicated complaints may take more time - please be assured we deal with any complaints as a priority and have never had a complaint which has taken more than two days to resolve.

Code of Practice

Your right to cancel the contract

Once you place an order for a domain name we will register this almost immediately. We pay for this with each order and cannot under any circumstances obtain a refund. Thus we cannot pass on a cancellation right for the registration of domain names. It is important that you do not make any typographical errors in your order. In the event that our hosting facilities do not meet your requirements in any way you may cancel the facility by giving immediate notice.

Newsletter/Mailing List

We will not pass on any of your personal details to a third party. You can opt out of the newsletter/mailing list by sending an email to us asking to be removed.

Security & Privacy

All online orders are processed through Paypal and no card information is stored or seen by us.