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Any contract made with us does not affect the consumers' statutory rights.

You should be aware that when you place an order for a domain name that it cannot be cancelled. We are billed immediately with each registration and as such cannot offer you a cancellation period.
You should, therefore, take care in not making any typographical errors in your order. It is for this reason our preferred method of ordering is through our secure server (we simply copy & paste your order)

We do offer a 30 day money back guarantee on all hosting packages. This does not apply to the setup fee (if applicable)

Domain Registration
We use various registrars at our discretion and require that you understand the terms and conditions of each before proceeding with an order with us.

IMPORTANT
Domain name renewal fees must be received 15 days before the expiry date of your domain, if payment is received after this deadline, we will not be held responsible for the loss of your domain name registration. It is the clients responsibility to ensure any domain is renewed. From time to time there are anomolies in any system which will result in you NOT being billed for a name. if you are not billed - we don't get paid - we thus will NOT renew a domain name - it should ALWAYS be considered to be the clients responsibility to contact us and ask us to renew a domain name. If any name is not renewed YNH Ltd, its employees and ANY associated members will NOT be held responsible. By using our services you agree to our terms for renewal of domain names. In a nutshell - it's YOUR NAME - you need to ask us to renew it.

We reserve the right to disable your domain name / web hosting
in the event of non payment of your account

Terms for all products including .com .net and .org names and any hosting packages .com , .net and .org names: The ICANN Dispute Policy: http://www.icann.org/udrp/udrp.htm The Exhibit A of the Open SRS Reseller Agreement: Open SRS Terms and Conditions .info names SCHEDULE A: Form of Registration Agreement .INFO Terms and Conditions .biz names: Schedule A: Form of IP Claim Service Agreement .BIZ Terms and Conditions Schedule B: Form of Registration Agreement .BIZ Terms and Conditions Contd. .tv names APPENDIX A Form of Registration Agreement: .TV Terms and Conditions Terms for registration of .co.uk/.org.uk/.ltd.uk/.plc.uk names When the domain name is registered on your behalf you will also be subject to the terms and conditions of Nominet UK which are available for inspection at http://www.nominet.org.uk/nominet-terms

Indemnity
You agree to defend, indemnify and hold harmless YNH Ltd, www.your-name-here.co.uk, any of our affiliated sister websites, CORE, ICANN, NOMINET and any applicable domain name registry and the partners, directors, officers, employees and agents of each of them, for any loss, damages or costs, including reasonable solicitors/attorneys fees, resulting from any third party claim, action, or demand related to your domain name or the use thereof.

We will delete, without notice, any sites that feature:

• any nudity
• erotic images
• sexually oriented material
• sexual themes (insofar as adult material is concerned)
• any spam whatsoever;
  
• any (apparently) illegal or morally questionable activity
  
• any domain which is brought to our attention that could breach ANY trademark regulation worldwide

These simple guidelines cover a lot of material that unfortunately, some people think is ok to put up on websites on our servers. If in doubt - it's probably not what we want on our servers and you would face deletion without refund. The decision as to what is decent, legal, honest is ours. There is no appeal process. We will monitor your content - if in doubt ask us.

Disclaimer

YNH Ltd will not be responsible for any damages your business may suffer. YNH Ltd makes no warranties of any kind, expressed or implied, for services we provide. YNH Ltd disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by YNH Ltd and its employees. YNH Ltd reserves the right to amend or update these policies without notice. Failure to follow any terms and conditions may result in account deactivation.

Customers are strongly advised to keep their own backup of website files in the event of any unforeseen circumstances.

Pornography and sex-related merchandising are prohibited on all YNH Ltd servers. This includes sites that may infer sexual content, display nudity, or link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to YNH Ltd servers or any other server on the Internet. Links to such materials are also prohibited. In addition, any site selling or promoting bulk email service is not allowed. Below are some examples of non-acceptable content or links: Adult Sites - Any erotic or pornographic material, links to adult sites, or advertisements for adult sites. Pirated Software (Warez) - Any software that is copyrighted and not freely available for distribution without cost: i.e. ROMs, ROM Emulators, and MPEG Layer 3 files (MP3s). Copyright Violations - Violation of copyrights held by individuals and corporations or other entities can result in civil and criminal liability for the infringer. Hacking/Phreaking - Includes sites with material, links, or resources for hacking, phreaking, viruses, anarchy, or any type of site that promotes or participates in willful harm to internet sites or providers.

SPAM
We have a strict anti-spam policy.

We reserve the right to withdraw service in the event of complaint.

Complaints
Your order with us constitutes your acceptance of our terms and conditions. We want to know immediately if you are not happy with any of our services. We will respond by return (within 12 hours) notifying you that we are dealing with your complaint and give you an estimated time by which we will have a fuller answer for you which, we would hope, will be later that day. More complicated complaints may take more time - please be assured we deal with any complaints as a priority and have never had a complaint which has taken more than two days to resolve.

In the event of any complaint you can:

Ring us: Telephone: 01253 624740 or 01253 624741 International: +44 1253 624740 or +44 1253 624741 Email us: complaint@your-name-here.co.uk Snail mail us: Complaints YNH Ltd The Warehouse Cross Street Blackpool FY1 2EA