21/07/2016 – UPDATE
The power issues have now been resolved.
There is currently a power fault at London Telehouse which is disrupting a major part of the UK’s network infrastructure (as a whole, not only our servers).
Due to this issue, some ISPs can reach our network successfully, whilst others cannot. Network engineers are continuing to work on this issue to mitigate the impacts as much as possible.
However full resolution is likely to require power to be restored at the affected Telehouse site (Telehouse engineers are already on site working on this).
We will be performing scheduled maintenance on our servers overnight commencing at 23:00 Tuesday evening (28th June).
This essential work is required to enhance system stability, security, and performance.
Expected service impact:
Up to 20 minutes downtime per server.
Essential kernel updates will be applied during this maintenance window, meaning that all servers will be power-cycled. You should expect up to 20 minutes downtime for all services.
Thank you for your patience during this essential maintenance work.
The YNH5 server is now responding normally, thank you for your understanding.
We are currently experiencing an issue with the YNH5 server, this will be functioning again very shortly.
Thank you for your patience.
Our phone lines will be closed from 24th December until 4th January, email support will be available throughout Christmas and New Year as normal, we wish all our customers a Merry Christmas and Happy New Year!
There is currently an issue with some domains hosted on the Plusmail servers, this is being worked on now.
We will be performing emergency maintenance on servers YNH2 & YNH8 tonight between 10pm and 5am, we expect downtime of 5-15 minutes per server.
Apologies for any inconvenience this may cause.
The server is now functioning correctly and all websites and emails are back online, apologies for any inconvenience.
We are looking into an issue on the YNH1 server which is causing problems with websites and emails. Thank you for your patience.
Some customers may be experiencing email issues, we are working to correct this as soon as possible, thank you for your patience.
We are looking into issues on the YNH2 server which is affecting websites and emails, please bear with us while we try to resolve this.
We have resolved the issue on the YNH2 server, it may take an hour or so to update as their were problems with the DNS.
Many thanks for your patience with this.
If you are still having issues receiving emails or viewing your website, you can use Google’s DNS to speed up the process, please see the following article:
Then scroll down to Microsoft Windows or Mac OS X to configure this.