Archive for the ‘Emails’ Category
Deleting Emails in Webmail
Jun 10 17
We often get asked why your mailbox is still full when you have deleted all your emails via Webmail or at least removed a good bunch of them.
When you click delete, if you then see a line through the email you need to hit ‘Purge Deleted’ in order for the emails to be completely removed from your mailbox.
Error Sending Emails?
Jun 10 17
This problem crops up from time to time with our customers so if you receive an error like this when you try to send your email:
‘Your outgoing (SMTP) e-mail server has reported an internal error.
If you continue to receive this message, contact your server
administrator or Internet service provider (ISP).
The server responded: rblsmtpd: 0.0.0.0.0 pid 7423: 451
http://www.spamhaus.org/query/bl?ip=0.0.0.0.0′
This means your ISP (Broadband provider’s) IP address is listed with one of the main spam database’s which most mail servers use. (In this case Spamhaus).
If they are listed you will have problems sending email and automatically receive this message so the best thing to do is go to your domain’s Webmail address and send from there instead, the address is as follows:
webmail.yourdomain.com
(obviously replace yourdomain.com with your domain name).
Username = the first part of your email address, eg. sales
Password = the corresponding email password.
Your ISP should be aware of the block and will be taking steps to remove their IP from the list.
Email Scam – Internet Trademark Intellectual Property Rights
Oct 09 16
There seems to be a new wave of this particular scam email, usually from the ‘Domain name registration center in Shanghai’ or the ‘Domain name registration organisation of Asia’ or similar.
The email will read something like:
—–Original Message—–
> *From:* fiona [mailto:fiona@east-technology.org]
> *Sent:* 08 October 2009 08:34
> *To:* office@your-name-here.co.uk
> *Subject:* Re:Europeanarts-Intellectual property rights (To CEO)
> *Importance:* High
>
> Dear CEO,
>
> We are the domain name registration organization in Asia, which mainly
> deal with international company’s in Asia. We have something important
> need to confirm with your company.
>
> On Oct.7,2009, we received an application formally. One company named
> “Baldfiltering company” wanted to register the following domain names:
>
> your-name-here.asia
> your-name-here.cn
> your-name-here.com.cn
> your-name-here.com.hk
> your-name-here.com.tw
> your-name-here.hk
> your-name-here.cn
> your-name-here.tw
>
> and Internet Trademark:Europeanarts
>
> through our entity.
>
> After our initial examination, we found that the keyword and domain
> names applied for registration are as same as your company’s name and
> trademark. These days we are dealing with it. If you do not know this
> company, we doubt that they have other aims to buy these domain names.
> Now we have not finished the registration of Baldfiltering company
> yet, in order to deal with this issue better, Please contact us by
> telephone or email as soon as possible.
>
> Best Regards,
>
> Fiona
>
> **Auditing Department **
Do not be taken in by this, as it is nothing more than a misleading and dishonest marketing ploy.
They basically want you to contact them so they can explain the importance of you buying all those domain extensions from them.
If, for any reason you would like to buy the Hong Kong extension of your domain name that’s fine, but you should go through a trusted domain registration company.
The article in this link explains what happened when one domain owner replied. Notice the amounts they want to charge towards the bottom of the article. Also the many comments from other domain owners who have received similar emails.
Make the most of your Spam Filter
Oct 09 07
The fight against Spam is a significant challenge that you face daily, and it continues to be one of the biggest problems on the Internet. Spammers are clever and they will continually conjure up new ways to bypass spam filters, so unwanted email will always be there, but you can dramatically reduce the amount of spam you receive if you use your Spam filter correctly.
Spam Assassin 
At Your-Name Here our choice of default Spam Filter is Spam Assassin.
SpamAssassin uses a variety of spam-detection techniques, that includes sophisticated scoring filters, Bayesian statistics, external programs, blacklists and online databases.
Used correctly, it can be a very effective deterrent against unwanted email.
How to configure Spam Assassin.
- Firstly login to your Plesk control panel.
- Click on the Mail icon under Services.
- Click on the email address you would like to configure settings for.
- Then click on the Spam Filter icon in the Tools section.
- In the Preferences section, you firstly set the score/tolerance level that email must hit before it is recognised as Spam. Each email is scored between 1 and 10 . As an example, if you were to receive an email with the subject ‘Buy Viagra Now’ that would score 8 or 9 as it is obviously Spam. The default setting is 7, which is usually a good place to start, but if you feel Spam is not being recognised enough, you just lower it to 6 or 5 and see how it goes.
- The What to do with Spam section gives you the choice to remove Spam automatically when it comes to the mailbox, or still deliver the email and mark it as xxxSpamxxx. If you want to include into the subject line the number of points that messages score, type _SCORE_ in this box. This will help you determine the best score setting to have.
- Next is the Blacklist section which allows you block specific addresses or domains that you do not want to receive mail from. You can add muliple entries, seperated by a tab, a colon or a comma. If you do not want to receive anything from any address at a particular domain you can use * as a wildcard. Just type *@domain.com and any user at that domain will be blacklisted.
- Similarly there is also a Whitelist section. If you want to be sure you do not miss any emails from specific senders, you can add multiple entries to your Whitelist in the same way.
- Click on the Training tab to improve accuracy of spam detection by training the spam filter on the e-mail messages that you have in your mailbox. Simply highlight an email and click on ‘It’s Spam’ or ‘Not Spam’ Once finished with training, you can remove spam e-mails from your mailbox using your e-mail program or Horde IMP Webmail interface.
- Once finished with your spam filter settings, remember to click the ‘Switch On’ icon, and then click OK.
That’s it! Your Spam filtering is now enabled and set to your specific requirements. The settings can be modified at any time in the same area of your Plesk control panel.