Archive for the ‘Emails’ Category

Problems when setting up email account on Macmail

If you have problems with a new email account on Macmail, more often than not the issue will lie with the Outgoing Server (SMTP) settings. The following steps show how to access the Outgoing Server settings and make any amendments:

1. Choose Mail > Preferences, and then click Accounts.

2. Select an account and click on the Account Information panel to view the Ougoing Mailserver settings.

3. Confirm that all settings are correct as per the instructions in your confirmation email.

4. Then go to the ‘Advanced’ tab as shown below:

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In this section you need to check the following:

1. Confirm that SSL is switched OFF.

2. Make sure you have authentication set to ‘Authenticated POP’ or ‘Password Authentication’

3. Have the Server Port set to 995. You should also be able to use 587 or 25.

4. Then go back to your account and save.

Problems when setting up email account on iphone

If you have problems with a new email account on an iphone, more often than not the issue will lie with the Outgoing Server (SMTP) settings. The following steps show how to access the Outgoing Server settings and make any amendments:

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Firstly go to the Settings App, then click on ‘Mail, Contacts, Calendars’

 

 

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On the accounts page, click on the account you are having problems with.

 

 

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This will show you all the settings for that email account. Scroll down then click on the ‘Outgoing Mailserver’

 

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You will see a list of all SMTP servers you have stored in your phone. The Primary Server is the one you will be using so click on that one.

 

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For the settings of the outgoing mailserver you need to check the following:

1. Confirm that SSL is switched OFF.

2. Make sure authentication is set to ‘Password’

3. Have the Server Port set to 587 or 25.

4. Then click on ‘Done’

 

The settings should be verified. If this doesn’t work, double check all the spellings and make sure you have the dots in the right place etc. You can also try re-entering the password if you continue to get an error.

 

 

 

 

 

 

Email Passwords & Spam

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Due to spammers increasingly targetting email addresses with weak passwords, we would ask you to reset ‘easy’ passwords to something more complex.

This could be a password with a dictionary word or a persons name, etc. spammers are able to crack these very easily and then use your email address to send spam, this also causes problems with the servers becoming blacklisted.

We recommend a mixture of upper and lower case letters and numbers with a special character, eg. # , / <

An example of a strong password would be:

67Nd#Jd4mH

You can reset your email passwords via your control panel, or if you prefer we can do this for you.

Many thanks for your time and help with the continuing battle against spammers.

How to set up your email account on a Galaxy S3

The following instructions are for setting up your domain’s email address on a Samsung Galaxy S3:

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Firstly go to the Settings section of your Phone and scroll down to Add Account

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Then choose Email to enter your account settings.

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Enter you email address and password, then click on Manual Setup

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You will then be asked which type of account you would like to set up, in most cases this will be POP3

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You will then be asked for the address of your POP server which is mail.yourdomainname.co.uk (just replace yourdomainname.co.uk with your actual domain name)

You don’t need to enter a security type and the port number should be 110 (which it will be by default)

Then go to Next

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You then need to enter the settings for the Outgoing Mailserver. Tick the ‘Require Sign In’ box and then enter your email address and password again.

Then click on Next.

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You will then be shown additional account options such as receiving a notification when an email arrives.

If this is the main email account on your phone you can tick the box which says Send email from this account by default.

Then click on Next.

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The account is then set up. You can give the account a name if you wish and then enter your name, as you want it to appear in a recipient’s mailbox.

Then click on Next and you’re done.

How to set up your email account in Windows Mail

The following instructions are for setting up a new email account in Windows Live Mail.

1. On the top navigation panel, click on ‘Accounts’ and then click on the Plus sign to add a new account.

Then enter your email address ans password and tick the box which says ‘Manually Configure Server Settings’ and then click ‘Next’

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2. Choose pop or imap and enter the incoming mailserver details which will be mail.yourdomainname.co.uk (obviously replace yourdomainname.co.uk with your actual domain name).

The username will be the full email address you are setting up and the password will be the same password you set up for the mailbox in your control panel.

You can also refer to your confirmation email for further details on setting up emails in your control panel.

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3. The account is now added, but to be able to send emails you need to ‘authenticate’ the Outgoing Mailserver.

Go the the ‘Properties’ section then click on ‘Servers’ and tick the box which says ‘My outgoing server requires authentication’ then click on the ‘Settings’ button.

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Tick the box which says ‘Use same settings as incoming mailserver’ and click ok.

The account is then set up and ready to send and receive emails.

How to send and receive your domain emails using Gmail servers.

gmail_1A Gmail account is very easy to set up and can also be used to send and receive your domain name’s emails.

This is a very handy freebie which can come in very useful for people who are having problems sending emails using their Internet Provider.

They also allow a huge 8GB of storage space for your account. This will be particularly appealing for users with IMAP accounts, whereby all the emails you send and receive are stored on the server and this does require a lot of space.

The instructions for setting up your domain name emails in Gmail are as follows:

1. If you do not have one already, sign up for a Gmail account here

2. Once you are signed up, go to your homepage/inbox and click on the ‘Settings’ section in the top right of the screen.

3. Click on ‘Accounts and Import’ and then click on ‘Add another email address you own’

4. Enter your email address and then choose the ‘Send through Gmail’ option.

5. You will then be prompted to send verification to your email address to confirm you are the owner. Once you receive the email follow the instructions.

6. Then go back to ‘Settings’ section and your email address will be listed as an alternative to your Gmail one.

7. Click on the ‘Make Default’ button to make this your standard email address.

Pointing your domain’s mail records to Google

Each domain name has ‘DNS records’ which tell the Internet which web servers handle your website and emails. When you set up your mail with Google, you then have to modify your ‘MX Records’ to let the Internet know that Google will be handling your mail.

To do this you need to login to your Control Panel and go to the DNS section.

Then highlight your existing MX records and click on ‘Remove’

Then you need to add the following records:

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The above MX records will point your emails to Google so that their mailservers can handle your emails.

For a full explanation of how DNS records work please visit the following page:

http://www.your-name-here.co.uk/blog/2013/01/28/dns-records-explained/

How to set up email account in Outlook 2010 with SMTP authentication.

The following instructions are for setting up a new email account in Microsoft Outlook 2010. With our outgoing mail accounts you are required to ‘authenticate the outgoing mailserver’ (SMTP server) The instructions below show you where to do this:

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Firstly click on ‘File’ and ensure ‘Info’ is highlighted and then click on ‘Add Account’

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Enter your name, email address and password and click on ‘Next’ If the account is not automatically found you can click on ‘Manually configure server settings’

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Choose pop or imap and enter the incoming mailserver details which will be mail.yourdomainname.co.uk (obviously replace yourdomainname.co.uk with your actual domain name).

The username will be the full email address you are setting up and the password will be the same password you set up for the mailbox in your control panel.

You can also refer to your confirmation email for further details on setting up emails in your control panel.

To go to the Outgoing Mailserver section click on ‘More Settings’

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Make sure the box which says ‘My outgoing mailserver requires authentication’ is ticked and then choose the option which says ‘Use same settings as incoming mailserver’

All other boxes can be left unticked.

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Click ‘Ok’ and then click ‘Finish’ to complete the account set up.

IMPORTANT CHANGES TO SMTPOUT.1ST4DOMAINS.CO.UK

We will shortly be discontinuing the smtpout.1st4domains.co.uk server.

You will still be able to send mail through us but you will need to change
the server address in your email client.

To change this in Outlook, click on Tools, Accounts and go to your account settings for your email address.

Delete smtpout.1st4domains.co.uk in the outgoing mail server field and replace this with:

mail.yourdomain.co.uk
(obviously replace yourdomain.co.uk with your actual domain).

Then click on More Settings

Change the authentication option to ‘Use same settings as incoming mailserver’

SMTPOUT.1ST4DOMAINS.CO.UK will be offline at the end of July so please make the above
changes asap to ensure there is no disruption to your service.

Please contact our support department if you have any queries with the above.

The difference between POP3 and IMAP email accounts.

Many people may not even know this but when you are setting up your email
addresses there are two different account types you can set up – POP or IMAP.  POP3 is the standard on most email clients and it is the most widely used, but IMAP may be more suitable depending on how you want to handle your emails.

POP3

POP3 (Post Office Protocol 3) is the most widely used for email accounts. With
POP3, new messages are downloaded off the mailserver and stored on your email
client. So managing all operations on the account such as reading, deleting or
moving an email are all handled on your computer rather than on the mailserver.
This means the account is available whether you are online or offline and no
changes are communicated back to the mailserver.

Pros and Cons of POP3:

Pros:

  • POP3 is well supported in all email clients.
  • POP3 is faster than IMAP.
  • You can view and manage your emails offline.
  • Most email clients will allow you to keep a copy of email on the server.

Cons:

  • Your email can only be viewed on one device

IMAP

IMAP (Internet Message Access Protocol) differs from POP3 in that your emails are stored on the mailserver and all actions performed on the account are communicated back to the mailserver.

IMAP is useful for managing your account through more than one device. You can have the account set up at work, at home and on your phone, and anything you do on the account such as mark the email as read, or add a new folder etc will be seen the same way on each device. e.g You send an email from your phone and you can then see that in the sent folder on your
computer when you get home.

Pros and Cons of IMAP:

Pros:

  • Your email messages can be synchronized over multiple devices.
  • All folders -Inbox, Sent Items, Trash etc are available on all devices you use.
  • More than one person can simultaneously manage the same email account.

Cons:

  • You must be online to view your emails.
  • IMAP uses more bandwidth.
  • IMAP is slower